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Brookdale Lake Highlands

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9715 Plano Road, Dallas, TX 75238

9.9
Review score
56 reviews
Add review
9.9
Review score
56 reviews
5 star
48%
4 star
30%
3 star
5%
2 star
4%
1 star
13%
See all reviews
8.7
Review score
27127 reviews
646 facilities
For pricing & availability:
(866) 374-4058
Pricing promotions available
Brookdale Lake Highlands
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Brookdale Lake Highlands community exterior
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99 Photos available
33 Floor plans available
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Virginia M
-
Resident/client
5.0
Overall of the facility - this place is awesome. I feel right at home. So easy moving into my room. The entire staff made my move so easy.

About the facility
Brookdale Lake Highlands

These are your years to make the most of, which means your preferences and care needs come first, at Brookdale Lake Highlands. With memory care and assisted living services available when needed, you and family members alike can rest easy knowing staff is prepared and ready to assist. Rest assured, Brookdale’s skilled team members are available 24 hours a day, seven days a week to be alerted to an emergency. The community also includes an enclosed courtyard and garden, as well as monitored entrances and exits.

In addition to the community’s safety features, residents can look forward to assistance with medication management, bathing, dressing, and grooming. Plus, staff manages meal preparation, housekeeping, transportation, and other daily chores, so you can make the most of your free time. While you’re here, don’t forget to take advantage of the concierge service, postal services, and the beauty and barber shop, as well. With a plethora of useful perks within your reach, your days may begin to feel lighter.

Brookdale's HealthPlus program also provides a higher level of care without higher costs. With a focus on minimizing hospitalizations and emergency room visits, Brookdale HealthPlus offers care coordination, preventive health care services such as annual...

Read more

Learn more about the Best of Senior Living awards and this year’s winners.

See all 2024 award winners

Senior living options offered

Assisted Living

Memory Care

Pricing
for Brookdale Lake Highlands

Total monthly costs depend on room type, select services, and the level of care needed.

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Studio
Starting at $XXXX/mo
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1 Bedroom
Starting at $XXXX/mo
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Semi-Private
Starting at $XXXX/mo
*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.
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Veteran & Employee Discounts
Provides discounts to veterans, teachers and employees of certain companies.

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at Brookdale Lake Highlands

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Brookdale Lake Highlands community exterior
Brookdale Lake Highlands

9715 Plano Road, Dallas, TX 75238

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Iris Memory Care of Turtle Creek

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9.9
Review score
56 reviews
9.9
Review score
56 reviews
5 star
48%
4 star
30%
3 star
5%
2 star
4%
1 star
13%
9.9
Review score
45 reviews
9.9
Review score
45 reviews
5 star
80%
4 star
18%
3 star
2%
2 star
0%
1 star
0%
9.5
Review score
71 reviews
9.5
Review score
71 reviews
5 star
67%
4 star
13%
3 star
10%
2 star
0%
1 star
10%
9.5
Review score
62 reviews
9.5
Review score
62 reviews
5 star
62%
4 star
24%
3 star
10%
2 star
2%
1 star
2%
Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
1 bedroom
Starting at $X,XXX/mo
1 bedroom
Starting at $X,XXX/mo
1 bedroom
Starting at $X,XXX/mo
1 bedroom
Starting at $X,XXX/mo
2 bedrooms
--
2 bedrooms
--
2 bedrooms
Starting at $X,XXX/mo
2 bedrooms
Starting at $X,XXX/mo

Active promotion

Veteran & Employee Discounts

Provides discounts to veterans, teachers and employees of certain companies.

Active promotion

No

Active promotion

No

Active promotion

No

Pet friendly

Yes

Pet friendly

Yes

Pet friendly

Yes

Pet friendly

Yes

Care types offered

2

Assisted Living, Memory Care

Care types offered

1

Memory Care

Care types offered

2

Assisted Living, Memory Care

Care types offered

2

Assisted Living, Memory Care

Amenities
at Brookdale Lake Highlands

Healthcare Services

  • Incontinence Care
  • Memory Care
  • Staffing & Ancillary Services
  • Medication Management
  • Non-Ambulatory Care
  • Diabetic Care
  • High Acuity Care

Meals & Dining

  • Vegetarian
  • Restaurant Style Dining
  • Meals Provided
  • Guest Meals
  • Gluten-free
  • Vegan
  • No Sugar
  • Room Service
  • Special Dining Programs
  • Low / No Sodium

Room Amenities

  • Cable or Satellite TV
  • Respite or Short Term Stays Offered
  • Air Conditioned
  • Wheelchair Accessible Showers
  • Ground Floor Units
  • Handicap Accessible
  • Kitchenette
  • Wi-Fi/high-speed internet

Community Amenities

On-site dining options

  • Café or Bistro
  • Private Dining Room

Transportation & parking

  • Uncovered Parking
  • Resident Parking Available
  • Complimentary Transportation
  • Transportation at Cost
  • Property Convenient to Public Transit

Pets

  • Pet Care Available
  • Weight Limit (lbs)
  • Dogs Allowed
  • Cats Allowed

Common areas

  • Central Fireplace
  • Indoor Common Areas
  • Computer or Media Center
  • Library
  • TV Lounge
  • Meeting Room
  • Beauty Salon
  • Outside Patio
  • Outdoor Common Areas

Recreational areas

  • Fitness Center
  • Raised Garden Beds
  • Game Room
  • Piano or Organ
  • Arts and Crafts Center

Services

  • Beautician
  • Housekeeping
  • Laundry Service / Drycleaning

Languages spoken

  • Arabic
  • English
  • Spanish

Activities

  • Cooking Classes
  • Educational Speakers / Life Long Learning
  • Devotional Activities Offsite
  • Birthday Parties
  • Forever Fit
  • Stretching Classes
  • Brain fitness / Dakim
  • Trivia Games
  • Live Musical Performances
  • Art Classes
  • Day Trips and Outings
  • Wine Tasting
  • Live Dance or Theater Performances
  • BBQs or Picnics
  • Dances
  • Karaoke
  • Devotional Activities On-Site
  • Other Religious Services
  • Holiday Parties
  • Gardening Club
  • Activities Off-site
  • Activities On-site
  • Live Well Programs
  • Community Service Programs
  • Tai Chi
  • Happy Hour
  • Pet-focused Programs

Reviews

for Brookdale Lake Highlands

9.9Review score56 reviews
9.9
Review score
56 reviews
5 star
48%
4 star
30%
3 star
5%
2 star
4%
1 star
13%
Brookdale
8.7
Review score27121 reviews646 communities
Write a review
A Place for Mom has scored Brookdale Lake Highlands with 9.9 out of 10 using our proprietary review score based on 17 reviews in the last 2 years. Over all time, Brookdale Lake Highlands has 56 reviews with an average "overall experience" of 3.9 out of 5.
Overall Rating
3.9
Cleanliness
4.0
Friendliness
4.1
Care Services
3.9
Staff
4.8
Meals & Dining
4.6
Activities
4.0
Value for Cost
3.9
A Place for Mom has scored Brookdale Lake Highlands with 9.9 out of 10 using our proprietary review score based on 17 reviews in the last 2 years. Over all time, Brookdale Lake Highlands has 56 reviews with an average "overall experience" of 3.9 out of 5.
Parent company
Brookdale
8.7
Review score27121 reviews646 communities
Logo for Brookdale
Filters
Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review
A Place For Mom has verified the person writing the review and their connection to the community.
1-20 of 56 reviews
Anonymous - Resident/client
Assisted Living
April 19, 2024
5.0
Cleanliness
5
Friendliness
4
Care Services
5
Staff
4
Meals & Dining
4
Activities
5
Value for Cost
5
Virginia M - Resident/client
Assisted Living
April 11, 2024
5.0
Overall of the facility - this place is awesome. I feel right at home. So easy moving into my room. The entire staff made my move so easy.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
4
Value for Cost
4
Donald W - Resident/client
Assisted Living
March 29, 2024
5.0
Administrative help to get Medicaid. Gentle staff with laundry, housekeeping, meals well prepared by [name removed].
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Juan P - Resident/client
Assisted Living
March 19, 2024
5.0
All the employees are very professional.
Cleanliness
5
Friendliness
5
Care Services
4
Staff
5
Meals & Dining
5
Activities
4
Value for Cost
4
Joel T - Family/friend
Assisted Living
December 12, 2023
5.0
Great experience
Had to find an assisted living for my father. From the first encounter, [name removed] made this move as easy as possible. Everystaff member Is friendly, caring and helpful. The food is very appetizing.I give Brookdale Lake Highlands 5 stars.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Mike M - Family/friend
Assisted Living
December 11, 2023
5.0
Simply The Best
I can’t say enough good things about Brookdale Lake Highlands. Our loved one has so enjoyed living there. They take great care of him and always make our family welcome and at ease knowing he is well taken care of. Brookdale Lake Highlands is simply the best!!
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Louis A - Resident/client
Assisted Living
December 11, 2023
4.0
My over all experience is good
I enjoy living here the staff are always kind and helpful. The dining experience is excellent the food is good. I have live here at Brookdale for nine years and 8 months. I enjoy with Church Services and Activities especially the Men's Club.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
4
Terry M - Family/friend
Assisted Living
December 11, 2023
5.0
Very satisfied
We are so grateful for Brookdale! My step father is very happy there and is well taken care of by the sweet staff. He loves the courtyard and particularly enjoys the activities planned by the staff. I appreciate the routine he is provided and the communication the staff has with us concerning his care. We are content knowing he is settled safe and happy.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
4
Activities
5
Value for Cost
5
Carolyn V - Family/friend
Memory Care
December 11, 2023
5.0
Happy family
We have a big family that comes to visit. Our loved one is getting great care. All of the associates are friendly and caring. They are at the top of their game. The community is well maintained and very clean. We highly recommend this assisted living and Memory care to anyone that is looking for a place to call home.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Joshua S - Family/friend
Assisted Living
November 18, 2023
5.0
Very nice staff and environment
Great job staff was great food was good nice environment. Good time visiting my spouse’s grandparents .
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Denna L - Family/friend
Assisted Living
November 18, 2023
5.0
New Home for Our Mom & Dad
Everyone at Brookdale has made this hard life decision much easier. The level of expertise in all aspects made this transition more bearable. They have a genuine concern for the care of our loved ones. We truly feel this is our parents new Home Sweet Home!!
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Connor H - Resident/client
Memory Care
November 18, 2023
5.0
The staff make my grandma feel happy.
My grandmother was at a plethora of homes and when she found brookdale, she felt at home. Why? The staff goes above and beyond, even going so far to bring my grandma to our home using their private shuttle on Christmas in the rain and stayed with her during our Christmas meal. I’ve never been happier with the care here and the staff make it a place she can call home.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
John & Monika - Family/friend
Assisted Living
November 18, 2023
5.0
Brookdale LakeHigh has been Great.
[name removed] and the entire staff have been friendly and very helpful. They have been outstanding meeting our needs, and truly exceeded our expectations. Thank you Bookdale in Lake Highlands. We will surely recommend this community to anyone looking at assisted living.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Earnie R - Family/friend
Memory Care
November 18, 2023
5.0
Love for someone I love
We have been very happy with the way they have loved on my sister in law and loved on my family. We look forward to coming and joining everyone here at the community. I recommend looking in to this community.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Opal R - Family/friend
Memory Care
November 18, 2023
5.0
Love for my sister
This is the best place we could find for my sister. They are so good to her. We are happy to be here and be part of the family. We reccamend this place to anyone looking for a home for their loved.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Anonymous - Toured community
Assisted Living
August 22, 2023
5.0
Verified Review
Experience with Brookdale Lake Highlands
The staff at Brookdale Lake Highlands is carefully screened during the hiring process to make sure that everyone is qualified. Communication with the family is excellent. The staff is responsive and helpful. The cleanliness and friendliness are great! We are not yet moved in, but our tour and dealings with this facility so far have been great!
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
David B - Toured community
Assisted Living
June 28, 2022
2.0
Verified Review
Tour of Brookdale
I toured Brookdale Lake Highlands, and the facility was very old & looked old as well. When talking to some of the residents it seemed like they weren't as happy, they seemed kind of down. Th staff wasn't as nice either. The guy who showed us around was awesome; but other staff we met weren't as friendly.
Response from Brookdale Lake Highlands
June 29, 2022
We appreciate you taking the time to visit and share your feedback. We are committed to quality service and care and will review your feedback with our management team.
anonymous - Family/friend
Assisted Living
February 24, 2022
1.0
Verified Review
For independent living only
They are severely understaffed at this community. They are not able to meet the needs of the residents due to this shortage. Several of the staff are angry at the people that they are taken care of. Specifically the caregivers not the office personnel. They have activities like bingo, trivia and more for the residents to do to stay busy. They also have work out classes for the residents. I feel like this community is really for independent living and not necessarily assisted living.
Cleanliness
1
Care Services
1
Staff
2
Meals & Dining
1
Activities
4
Value for Cost
3
Response from Brookdale Lake Highlands
March 14, 2022
We take your comments seriously and are committed to providing quality care and services to our residents and their families. We would welcome an opportunity to discuss any concerns you may have and hope you will contact our management team to further discuss.
Celia - Family/friend
Memory Care
October 26, 2020
4.0
Verified Review
A friendly environment for mom!
The friendliness of the staff members really stood out to us in the beginning, they are great. Their courtyard is big and offers a nice outdoor space for everyone. From our understanding, during this time the community has been kept clean, we have not been able to visit since March. However at that point this community was very clean. As far as the activities go they seem to be great and the food they serve is really good.
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
Glenn Pennington - Family/friend
Memory Care
March 27, 2019
1.0
WORST PLACE ON EARTH
DO NOT TAKE YOUR LOVED ONES HERE!! My father came here last October he was placed in the memory care unit, not the nice pictures you see out front , he had a tiny space in a shared room. The staff would pull him up by his arms ripping his skin , he had a heart attack there a week and a half before he had the the one that killed him there , vomiting constantly in his last few days of life , no one noticed , no one checked , he was just left there ignored , he was a WW2 veteran but because he had Alzhiemers was treated worse than a dog , pass this place up like the plague, this is corporate greed stealing money from the helpless , Texas Dept of Health and Human services has been notified
Cleanliness
1
Friendliness
1
Value for Cost
1
Care Services
1
Activities
1
Response from Brookdale Lake Highlands
April 8, 2019
The care and safety of our residents is our top priority, and we are sorry to hear you feel this way. Our management team reached out to the resident's responsible parties and have discussed any concerns they may have had.
Viewing 1-20 out of 56 reviews

Neighborhoods
around Brookdale Lake Highlands

See what the neighborhood has to offer and what’s nearby:
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Frequently Asked Questions
about Brookdale Lake Highlands

Brookdale Lake Highlands offers 1 Bedroom and Studio. Learn more.

A Place for Mom has scored Brookdale Lake Highlands 9.9 out of 10 using our proprietary review score.

 

We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.

 

Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.

Call (214) 343-7445 to reach a resident at Brookdale Lake Highlands.

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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.

To conduct a complete investigation, seniors and their families should:

  • Tour any listed location to confirm the accuracy of the community description
  • Confirm that the community offers services that are required for the senior’s specific needs and budget
  • Check additional licensing and state audit information

If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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