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9271 White Rock Trail, Dallas, TX 75238
5 star
65%
4 star
21%
3 star
0%
2 star
7%
1 star
7%
8.7
Review score
27127 reviews
646 facilitiesFor pricing & availability:
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Sandra M
-
Family/friend
4.0
Brookdale White Rock
The staff is very well trained to interact with patients with memory issues.
The person that stands out to me is the male nurse whose name I cannot remember, is excellent. He is very caring yet professional in all aspects of his responsibilities at the facility.
I would definitely recommend Brookdale White Rock to others!
About the facility Brookdale White Rock
Residents with Alzheimer’s and other types of dementia can find specialized support through the use of deeply rooted, person-centered programming, here at Brookdale White Rock. Located in the Lake Highlands neighborhood — a historic area of Dallas — residents have access to a combination of helpful amenities both on- and off-site. Staff is available 24 hours a day, seven days a week to be alerted to an emergency, and an alert system as well as keypad entries are also in use, providing added protection.
Brookdale’s unique on-site care coordination program, Brookdale HealthPlus, is designed to make life easier. The Brookdale HealthPlus Care Manager (RN) can serve as a medical advocate for residents and manage a variety of needs. The Care Manager can coordinate care with residents’ doctors and specialists, organize care transitions, schedule follow up visits, and more. Annual wellness visits, immunizations, and health screenings are also provided. Plus, residents can receive support for chronic conditions, like diabetes, high blood pressure, and congestive heart failure.
In addition to monitoring, residents receive daily visual reminders and can participate in dementia-friendly programs and activities. Two memory care programs are available at Brookdale White Rock — the Clare Bridge and Solace programs. Established over 30...
Read more
Senior living options offered
Memory Care
Pricing for Brookdale White Rock
Total monthly costs depend on room type, select services, and the level of care needed.
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Studio
Starting at $XXXX/mo
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Semi-Private
Starting at $XXXX/mo
*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.
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Compare
Brookdale White Rock
9271 White Rock Trail, Dallas, TX 75238
Brookdale Lake Highlands
9715 Plano Road, Dallas, TX 75238
Iris Memory Care of Turtle Creek
3611 Dickason Ave, Dallas, TX 75219
Walnut Place - AL/MC
5515 Glen Lakes Dr, Dallas, TX 75231
8.4
Review score
29 reviews
8.4
Review score
29 reviews
5 star
65%
4 star
21%
3 star
0%
2 star
7%
1 star
7%
9.9
Review score
56 reviews
9.9
Review score
56 reviews
5 star
48%
4 star
30%
3 star
5%
2 star
4%
1 star
13%
9.9
Review score
45 reviews
9.9
Review score
45 reviews
5 star
80%
4 star
18%
3 star
2%
2 star
0%
1 star
0%
9.5
Review score
71 reviews
9.5
Review score
71 reviews
5 star
67%
4 star
13%
3 star
10%
2 star
0%
1 star
10%
Studio
Starting at $X,XXX/moStudio
Starting at $X,XXX/moStudio
Starting at $X,XXX/moStudio
Starting at $X,XXX/mo1 bedroom
--1 bedroom
Starting at $X,XXX/mo1 bedroom
Starting at $X,XXX/mo1 bedroom
Starting at $X,XXX/mo2 bedrooms
--2 bedrooms
--2 bedrooms
--2 bedrooms
Starting at $X,XXX/moActive promotion
No
Active promotion
Veteran & Employee Discounts
Provides discounts to veterans, teachers and employees of certain companies.
Active promotion
No
Active promotion
No
Pet friendly
Yes
Pet friendly
Yes
Pet friendly
Yes
Pet friendly
Yes
Care types offered
1
Memory Care
Care types offered
2
Assisted Living, Memory Care
Care types offered
1
Memory Care
Care types offered
2
Assisted Living, Memory Care
Amenities at Brookdale White Rock
Healthcare Services
- Incontinence Care
- Memory Care
- Staffing & Ancillary Services
- Medication Management
- Non-Ambulatory Care
- High Acuity Care
- Diabetic Care
Meals & Dining
- Gluten-free
- Guest Meals
- Pureed Meals
- Meals Provided
- Vegetarian
- Restaurant Style Dining
- No Sugar
- Special Dining Programs
Room Amenities
- Ground Floor Units
- Wheelchair Accessible Showers
- Air Conditioned
- Cable or Satellite TV
- Respite or Short Term Stays Offered
- Wi-Fi/high-speed internet
- Handicap Accessible
Community Amenities
Transportation & parking
- Resident Parking Available
- Complimentary Transportation
- Transportation at Cost
- Property Convenient to Public Transit
Pets
- Dogs Allowed
- Cats Allowed
Common areas
- Central Fireplace
- Outside Patio
- Beauty Salon
- Barber Shop
- Private Bath
- Library
- TV Lounge
- Indoor Common Areas
- Outdoor Common Areas
Recreational areas
- Raised Garden Beds
- Piano or Organ
- Arts and Crafts Center
Services
- Beautician
- Housekeeping
- Laundry Service / Drycleaning
Languages spoken
- Spanish
- English
Activities
- Brain fitness / Dakim
- Catholic Services
- Forever Fit
- Birthday Parties
- Cooking Classes
- Devotional Activities On-Site
- Live Dance or Theater Performances
- Wine Tasting
- Dances
- BBQs or Picnics
- Art Classes
- Visiting Chaplain or Priest
- Trivia Games
- Live Musical Performances
- Reminiscence Programs
- Activities On-site
- Live Well Programs
- Sensory-based Programs
- Activities Off-site
- Holiday Parties
- Gardening Club
- Christian Services
- Happy Hour
Reviews
for Brookdale White Rock
Write a review
A Place for Mom has scored Brookdale White Rock with 8.4 out of 10 using our proprietary review score based on 5 reviews in the last 2 years. Over all time, Brookdale White Rock has 29 reviews with an average "overall experience" of 4.3 out of 5.
Overall Rating
4.3
Cleanliness
4.4
Friendliness
4.5
Care Services
4.3
Staff
4.8
Meals & Dining
4.1
Activities
4.3
Value for Cost
4.2
A Place for Mom has scored Brookdale White Rock with 8.4 out of 10 using our proprietary review score based on 5 reviews in the last 2 years. Over all time, Brookdale White Rock has 29 reviews with an average "overall experience" of 4.3 out of 5.
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1-20 of 29 reviews
Sandra M - Family/friend
Memory Care
March 22, 2024
Brookdale White Rock
The staff is very well trained to interact with patients with memory issues.
The person that stands out to me is the male nurse whose name I cannot remember, is excellent. He is very caring yet professional in all aspects of his responsibilities at the facility.
I would definitely recommend Brookdale White Rock to others!
William - Family/friend
Memory Care
May 2, 2023
Highly Recommended
My mother is a resident at Brookdale White Rock and everything has been great at this facility. The meals are surprisingly good. The staff are wonderful. I highly recommend this facility to friends and family.
anonymous - Family/friend
Memory Care
April 5, 2023
A Horrible Decision
Brookdale White Rock is not a good place. Within a week of moving in, they had my loved one heavily, heavily medicated. That seems to be their first line of action - to prescribe unnecessary medication. They do no provide adequate care on any level when it comes to medical issues, nutrition, patent supervision, etc. It was a terrible experience.
Response from Brookdale White Rock
April 6, 2023
We take your comments seriously and are committed to providing quality care and services to our residents and their families. Our management team has reviewed these concerns and we wish to assure you the safety and well-being of our residents is our top priority.
anonymous - Family/friend
Memory Care
February 22, 2023
Reassuring. What they say they'll do they do with a smile.
We had to make a move very quickly, and they were immediately responsive and reassuring. We feel completely safe having our loved one at Brookdale White Rock, and we feel that everyone is absolutely engaged in what they do. The staff is personable, aware, diligent, and just on it all of the time. I've had experiences at two other facilities, and that was not the case there. Our expectations are high, and they're being met at Brookdale. It has been reassuring that they not only do what they say they'll do, but they do it with a smile.
Todd - Family/friend
Memory Care
June 24, 2022
They Really Try Hard with The Residents
The staff and wonderful and caring towards the residents. The manager is very hands with the care of the residents, as well. The staff are willing to assist the residents with feedings.
They really try hard to make the residents happy, and very resident oriented.
Anonymous - Family/friend
Memory Care
December 28, 2021
Staff appears to respond to the needs of the residents. They are also friendly and helpful to family.
Steve H - Family/friend
Memory Care
December 28, 2021
We love this place. The staff is helpful and upbeat. The physical layout is very pleasant and homey. We have been in other communities and this is by far the best. We have recommended this community to friends and one of my friends did move in here after my recommendation.
Monica B - Family/friend
Memory Care
December 28, 2021
Very welcoming community. Easy to access help and answer questions. Great activities and such a nice campus and accessible location.
Anonymous - Family/friend
Memory Care
December 28, 2021
My mom has been here about 8 months. She came during a pandemic, a difficult time. I am grateful for the way the staff safely allowed us to visit. It made all the difference to be able to visit. We love the staff - they are kind, hard working and helpful.
Corie - Family/friend
Memory Care
April 28, 2021
Brookdale White Rock has been fantastic for both parents
Both of my parents have lived at Brookdale White Rock and our only regret is that we didn't move them there sooner.
It really improved the quality of life for our parents. They seem happier and calmer. They are engaged and stimulated with music, trivia and games, and we have confidence that they are getting great care from people who care about them.
The staff is caring, attentive, patient and helpful. They've gone above and beyond to stay connected and show our parents love during the pandemic when we couldn't visit. My siblings and I have much more peace of mind since moving our parents here.
Pete David Puckett - Family/friend
Memory Care
April 17, 2021
Time and time again Brookdale White Rock met or exceeded my expectations
My mom has been in the Brookdale Family for many years. Specifically at Brookdale white Rock for over 5 years. The staff has always had moms best interest at heart and has shown compassion and caring as my mom has diminished in cognition over the years. The facility is clean and well kept. The activities always include mom even though she cannot always actively participate. If mom ever has an issue like sliding out of her chair or developing a sore, I am always called and informed of the situation. Covid-19 brought many challenges and the staff at Brookdale White Rock met each one with integrity and enthusiasm. They bent over backwards to make sure that the needs of my mom and the family were satisfied as much as possible. I highly recommend Brookdale White Rock for your loved ones too.
Janis R - Family/friend
Memory Care
March 5, 2021
Would highly recommend this community
ratings above
Kay W - Family/friend
Memory Care
February 23, 2021
I would not recommend this place
They were great starting out when they were trying to get us in here, but then after he moved in it went downhill. They accepted my husband and then they were not able to handle him. They then charged me and I never got my money back. The communication is not good here.
anonymous - Toured community
Memory Care
April 5, 2018
I found this place very clean and home like. They have a great security system to keep residents inside the community in both assisted living and memory care. Their outside area in assisted living is amazing and peaceful. The amemory care has an unlocked outside garden area that all residents in memory care can use. I liked this facility for its homey feeling.
Barbara Gentry - Family/friend
Memory Care
June 25, 2017
Disappointing
Mom lived here for about 3 - 4 months. At first I was very happy. The staff is friendly and I really like the aids, activity director, nurses and over all staff. My mother became a little combative about getting out of bed. I told them we in the past gave her Zanix to calm her down. My mother in the last month almost became a vegetable. To my surprise without consulting the family they put her on anti psychotic drugs. [Removed]. Please read about this doctor on the internet. She has been indicted for Medicare fraud and may reviews about over medicating patients with NO communication to the family. I tried to meet with [Removed] and all she did was pass the blame off on the hospital and the family. My mother went from walking and talking within a month to not walking and barley being able to put 2 words together, grabbing at things that did not exist. The doctor tied to tell me that my mother had been hallucinating since day one. That was NOT TRUE. I am discussed to find that with her background that Brookdale would even associate themselves with this Dr. After meeting with [Removed] my mother was moved in the same day. She is now at a lovely place and hopefully on the mend. She is now talking again and I hope to have her walking soon. She spent the first few days throwing up violently, I assume that was from withdrawals. During a skin check upon entering the new facilities I was present to find sours in my mothers private areas. I had my mothers old caregiver sit with her the day we decided to move her and was informed that the day aid only changed my mothers diaper and did not clean her. I do have to thank the night crew that I did come to care about so much, they were wonderful and seemed to care very much about Mom.
anonymous - Toured community
Memory Care
January 26, 2017
This was a lovely place, in a lovely neighborhood. It was secure, but I didn't really see staff interacting with the guests much. Maybe it was the time of day. It also had the smell of a nursing home. I will continue to look more.
anonymous - Toured community
Memory Care
December 7, 2016
Super gorgeous!
This is a gorgeous community! I really loved it and the staff were very friendly. The residents were happy and looked like they were enjoying themselves. Everyone knew everyone by name. It was just to far out there.
anonymous - Family/friend
Memory Care
February 19, 2016
Execellent choice
We couldn't be more pleased. The entire staff - the executive director, director of sales, all the nurses and aides have been terrific. Everyone is very attentive to the needs of the residents. Bottom line is a strong recommendation to anyone considering Brookdale White Rock.
anonymous - Family/friend
Memory Care
October 29, 2015
They have been doing good so far.
They have been doing good so far. No major complaints. I would like to see more activities perhaps. I haven't seen any issues she is clean and showered, and the meal times are pretty consistent. We chose them because they seemed cleaner, and like they offered a lot of activities. There were no restrictions on visiting hours, and the staff seemed to click with us better.
Colleen Spurlock - Toured community
Memory Care
October 19, 2015
Awesome place
I am really happy that I found your facility for Mom. It is very nice and everyone is really kind and helpful. The food is good and it is very clean.
Staff is great.
Neighborhoods around Brookdale White Rock
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Frequently Asked Questions about Brookdale White Rock
Brookdale White Rock offers Studio and Semi-Private. Learn more.
A Place for Mom has scored Brookdale White Rock 8.4 out of 10 using our proprietary review score.
We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.
Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.
Call (214) 691-7400 to reach a resident at Brookdale White Rock.
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If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.
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