Franciscan Communities, Inc

We chose The Village at Mercy Creek based on the fact of it being Franciscan, since my mom is catholic. It has overall been a great experience and I would recommend the facility to those looking for assisted living.

My loved one is currently a resident at Astral at Auburn and the experience has been great for her so far. She doesn't participate in the activities, yet. Everything else has been great. I would recommend this facility to others.

I picked it because staff was awesome and it was close to me. I would recommend it to friends.

Perfect

Everything we have experienced has been wonderful. This community was chosen primarily because it is a Catholic community. But, I must add, there are people who aren't Catholic that live there.

I would definitely recommend the assisted living. Smaller --1st floor residents. The 2nd floor is retired nuns residents. Dining room is shared by both 1st and 2nd floor at different times. They have an onsite chef and a nice variety of food to choose from. Plenty of activities, if they choose to participate. There is a chapel in the same building. For Catholics, it is a perfect location.

Staff is very helpful. If you need anything special ask and they can help or tell you how to get the help you need. In picking a facility, we went with staff that answered all our questions. Cleanliness and location. Also the size of apartment unit and housekeeping(2 x monthly)they do a excellent job about 1 1/2 hours. I would recommend Marian, that's the place that worked the best for what we needed.

All fives. The aides in particular were outstanding! Kind and compassionate day after day ( I was there almost every day) while dealing with an oftentimes difficult patient population. Their kindness was extended to me every day I was there. Having worked in health care for 35 years I was truly impressed by these wonderful women and men who cared for my husband.

All of the staff at Village at Mercy Creek are thoughtful, kind and attentive. I would recommend them to others looking for assisted living.

The staff members are very helpful and kind to the residents/family here. It is hard to find compassion in healthcare. The staff acts professionally and tries to keep the residents entertained throughout the day.

Addolorata Villa is a wonderful place for seniors to call home. It is a faith filled community that welcomes all to be part of the community. Loving well manicured lawns and gardens make for a tranquil setting. The staff is experienced and friendly.

I brought my Mom to Addolorata Villa in Wheeling after a near death experience while living in her home. She was discharged from the hospital to Addolorata Villa for rehabilitation. She was well cared for and nursed back to health. I am very grateful to the staff at Addolorata Villa.

I have had acquaintances, friends, and relatives live at “The Villa” over the years. It is a close knit community and the consistency of staff and the quality of care are big differentiators in a crowded market. Big thumbs up!

We needed to find a facility for a rehab stay for my Aunt after an extended hospital stay. She, like many others, is independent and still in her own home, although with the help of come and go aides. A neighbor of mine mentioned Addolorata Villa and we are so glad she told us about it! Everyone at The Villa made my Aunt and our entire family welcome! It was so good to see my Aunt go from an “unhappy to be there resident” to someone who started going to and enjoying the activities. She received great care and was ready to manage at home when discharged. She has had a total of 3 rehab stays at The Villa and we are comforted knowing we will always have a place for her to live once she cannot be at home anymore. I almost forgot to mention they have a church right in the center, which was a huge plus!

Every time I visit I’m greeted by the kindest most caring staff! This makes a world of a difference when visiting my mom can be stressful at times so seeing all their smiling faces helps! I would recommend Addolorata Villa to anyone looking for their friends or family members!

My mother lived at the Villa for several months, first in rehabilitation and then had her own apartment. She was not easy to please but the team there did their best to keep her safe, happy and healthy. They became our second family and we will always be grateful.

The most negative was Addolorata Villa partners with Optum/ UnitedHealth Care Advantage plan. This program was presented to me without divulging the necessary information. Thus program takes away the persons Traditional Medicare program and eliminates your secondary insurance. I was not told this and it caused a major complications for my moms stay financially. This program is fine when your still well. But when your in dire need of a specialist or for nursing home coverage they have a high rate of declining financial support for the patient. I was never able to convey my situation to any one of authority at Addolorata and that bothered me immensely. It's a scam and everyone involved makes money at the patients disadvantage. When my mom went on Hospice w Suncrest it was a Tuesday. She slowly declined each day. The head nurse in assisted living was excellent. But again the weekend staff not so much. My mom was in terminal agitation. It is a term all nurses should recognize and act accordingly. My mom moaned for hours. The nurse on staff looked at me w no solutions or suggestions. What he should of done is one recognize the behavior even though he's a certified nurse not a Hospice nurse and two immediately call the Hospice service. They always have an on call nurse able to come by. At the very least give guidance to help the dying patient. They did nothing. Thankfully I was there and I called Hospice. They were there in an hour. Recognized the terminal restlessness and immediately helped my mom. This to me was a major flaw in communication of the weekend nurse and lack of knowing the importance of knowing who to call to help the in desperate need patient. My suggestion is to better train weekend nurses in patient care under Hospice. And it should be made very very clear to call Hospice nurses for guidance not do nothing. My advice to anyone admitting their lived one at any nursing home. You must be the advocate for them constantly. Many things go wrong. Mistakes are made. And the difference between the day staff and the night and weekend staff is far from the same. My mom had many items stolen from her room and was rudely handled by evening staff. I had to get her a lock box to hide tic tacs pens air freshener etc.

Quality of care - the doctor that was chosen is a bit lax & not as organized as we would like. [name removed] has been helpful with dealing with the dr & keeping on top of meds & changes. We understand its a new facility & everyone needs to get their rhythm. The menu has been the same for months with a daily special offered. The server we have had is in need of appropriate training. Very inefficient & confused. Sweet girl though. Hopefully she will learn the ropes in the next few months. She is inexperienced & needs to work beside an experienced server. The first meal we ate with the parents was amazing. Delicious & professionally plated. A month or so later, not so much. Activities - they aren't participating. More expensive that the last residence they were in (independent living) and offers a slight bit more. Yes I would recommend this community to others- the base staff is friendly, attentive, helpful & kind. There is a high volume of camaraderie amongst the residents. They walk the halls in groups going to & from their activities smiling & chatting. They have a huge end to end table in the dining room that seats about 20+ people & they all sit together. Even the in-laws who are not that social.

What our family likes the most about The Village at Mercy Creek is the friendly problem solving staff members they have working there. We also really like how well the residents are kept safe and active. We would absolutely recommend this community to other families based on the experience we have had so far.

Truly all are 5 or we wouldn't have let her enter. Our favorite is the friendliness if the staff, attentive to her needs and the food is amazing! For Central IL. It more expensive than some a tiny less than others. Beautiful Gardens. Walk in closets nice. Well cared for. We feel God's Love at Mercy!